Terms of service
1. About Nisarga Farms Organic
Nisarga Farms Organic (by Navnetri Gamika Private Limited) (hereinafter referred to as "Nisarga Farms Organic," "we," "us," or "our") is a company registered in India with its registered office at:
Q114A, NPV, Sector 110, P-2, Gurgaon, Haryana, India – 122017
Telephone: +91 94592 16689, WhatsApp: +91 94592 16689
Email: mail@nisargafarmsorganic.com
Navnetri Gamika Private Limited is registered under the laws of India.
2. Placing an Order
You may place an order through our secure website or by emailing us at mail@nisargafarmsorganic.com. All orders are subject to acceptance at our sole discretion.
3. Online Security
All online financial transactions are processed through our secure payment partner to protect your card information. If you have any questions regarding security, please contact us at mail@nisargafarmsorganic.com.
4. Order Confirmation
When you click the "Proceed" button at checkout, you are submitting a binding offer to purchase the products in your cart. Upon processing, you will receive an acknowledgment containing:
· A payment reference
· An order number (please retain for your records)
· The amount debited from your credit/debit card or PayPal account
We reserve the right to accept or reject any order at our discretion.
5. Accuracy of Billing and Shipping Information
You are solely responsible for providing accurate billing and shipping details. We are unable to issue refunds for orders that are lost or misdelivered due to an error on your part.
6. Pricing
All prices displayed on the website are inclusive of applicable taxes and shipping costs, unless otherwise stated. Prices are correct at the time of publication, but errors and omissions are excepted. In the event of an unexpected price change, we will notify you and give you the option to reconfirm or cancel your order before processing.
Shipping charges, where applicable, will be calculated at checkout based on package weight and destination.
7. Shipping Policy
We offer free shipping for orders up to 1 kg to all major cities worldwide. Free shipping is not available for remote areas or locations situated far from metropolitan cities.
8. Out-of-Stock Items
To inquire about the availability of out-of-stock items, please email us at mail@nisargafarmsorganic.com.
9. Damages and Errors
You must notify us within three (3) working days of receipt if your package is damaged or if there are any errors in your order. Failure to notify us within this period may limit our ability to rectify the issue.
10. Payment Methods
We accept payment via major credit cards, debit cards, and PayPal. All card transactions are subject to validation and authorization by your card issuer.
11. Privacy Policy
We are committed to protecting your privacy. You will not receive unsolicited marketing communications from third parties as a result of using our website. Please refer to our separate Privacy Policy for further details.
12. Returns and Refunds
We want you to be satisfied with your purchase. If you need to return an item, please contact us by email within seven (7) days of receiving your order.
· Change of mind: You may return unopened products within seven (7) days at your own shipping cost.
· Our error: We will refund the full purchase price including shipping costs.
All returned items must be in the same condition as when they were sent.
Return notifications may be sent via:
· Email: mail@nisargafarmsorganic.com
·
· WhatsApp: +91 94592 16689
· Post: Nisarga Farms Organic, Navnetri Gamika Pvt. Ltd., Q114A, NPV, Sector 110, P-2, Gurgaon, Haryana, India – 122017
13. Money-Back Guarantee
In addition to your consumer rights, we offer a money-back guarantee. If you are not satisfied with a product, you may return it for a full refund. However, this guarantee is not intended to function as a sampling service.
14. Cancellation Policy
If you cancel your order before it has been shipped, we will issue a full refund. Once shipped, our standard returns policy applies.
15. Integrity of Website Information
We take reasonable care to ensure that all product details, descriptions, and prices are accurate. However, information may change due to factors such as poor harvests, limited availability, or rare products (e.g., blue lotus, ginseng, narcissus, saffron oils). Should such changes occur, we will notify you upon receipt of your order.
16. Limitation of Liability and Warranty Disclaimer
A. No Warranty
Your use of this website is at your sole risk. All products and services are provided "as is" without any warranty, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, or uninterrupted access.
B. No Liability for Improper Use
Nisarga Farms Organic accepts no liability for any harm, loss, or injury arising from the improper use of products purchased on this site or from reliance on any information provided on this site.
C. Indemnification
By using this site, you agree to indemnify and hold harmless Nisarga Farms Organic, its affiliates, and content providers from any and all claims arising out of your use of the site or products.
D. Limitation of Damages
Neither Nisarga Farms Organic nor any of its affiliates or content providers shall be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the service, even if advised of the possibility of such damages.
17. Customer Service and Enquiries
For any questions regarding your order, products, or services, please contact us at:
Email: mail@nisargafarmsorganic.com
18. Acceptance and Modification of Terms
By accessing or using this website, you signify your binding acceptance of these Terms and Conditions. We reserve the right to modify these Terms at any time without individual notice. Changes become effective immediately upon posting to the website. It is your responsibility to review these Terms periodically. Continued use of the website after changes are posted constitutes your acceptance of the modified Terms.
19. Trademarks
All trademarks, service marks, and logos appearing on this website are the property of the founders of Nisarga Farms Organic and may not be used without prior written permission.
20. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
21. Contact Information
Nisarga Farms Organic
(Navnetri Gamika Private Limited)
Q114A, NPV, Sector 110, P-2, Gurgaon, Haryana, India – 122017
Email: mail@nisargafarmsorganic.com
Phone/WhatsApp: +91 94592 16689
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